A reported concern involving Ursa Miners relates to an unsolicited sales contact and questions about the website's identity. The point is specific and should be kept in proportion, but it is relevant to anyone who may need to make a payment or request a delivery.
A careful paper trail is more useful than repeated messages through unofficial channels. Save the relevant records now, particularly where a payment, account restriction, or delivery request is involved.
If you have been unable to get a clear response from Ursa Miners, you can contact the desk.